While Joe Escobar Diamonds makes every effort to produce this website without errors, system and data inaccuracies may occur at times.
We reserve the right to correct any and all errors once we are aware of them. This includes erroneous prices which may show with merchandise being featured online. We also attempt to keep prices current with market conditions, but please understand that prices are subject to change without being updated. We appreciate your understanding.
If you have any questions about our policy, please feel free to email us, or call us at (408) 426-5180.
At Joe Escobar Diamonds we believe that you should love every piece of fine jewelry that you own. That is why we offer the following policies in case you are not 100% satisfied with your purchase.
- REFUND AND EXCHANGES
Articles in original condition, accompanied by a receipt, may be refunded or exchanged within 30 days of purchase. Items returned after 30 days will receive a merchandise credit. No returns are accepted after 90 days. Any items that have been altered (crown change, sizing, stone setting, etc) are subject to a restocking fee.
Cash and check refunds will be made by company check within 10 days of return. Gift cards are not redeemable for cash. Joe Escobar Diamonds is not responsible for, and will not replace lost or stolen gift cards.
No refunds or exchanges will be made on special order items.
- UPGRADE POLICY
At Joe Escobar Diamonds we offer a comprehensive upgrade policy for our loose diamonds. Diamonds purchased at Joe Escobar diamonds will receive a 100% credit (not including tax) toward an upgrade to a larger, better quality, or different shape diamond. We ask that your upgrade is at least 25% greater in value.
Diamonds must be returned in original condition will all original paperwork, including certificate where applicable.
The upgrade policy applies to the original purchaser of the diamond only and is not transferable to any other party.
Joe Escobar Diamonds sells some of the finest quality jewelry available on the world market. Your jewelry purchased here will bring years of joy if properly taken care of. That is why we offer the following services at no additional charge for all pieces of fine jewelry purchased at Joe Escobar Diamonds.
- Inspections of settings including tightness of stones
- Tightening of stones
Joe Escobar Diamonds recommends that you bring in your jewelry at least every six months for cleaning and inspection to insure that your jewelry will look and perform like new.
We believe that diamonds that we buy and sell should be not only conflict free, but also purchased as “fair trade”. Everyone in the diamond pipeline should be fairly compensated. Diamonds as a natural resource is one of the main sources of revenue for many diamond-producing countries, and contributes to the livelihood of millions of people. The revenues in these countries generated by diamonds provide services such as health, education and government programs dedicated to raising the standard of living for their citizens.
All of our diamonds are produced by Kimberly compliant Manufacturers and are imported in strict accordance with the United States Patriot Act.
Joe Escobar Diamonds has been in business for over thirty five years and has cultivated lasting relationships with many well established diamond manufacturers. Every diamond that we purchase, from the largest center stone to the smallest side diamond, is guaranteed by our source with the following statement:
"The purchase of the herein invoiced diamonds was acquired from legitimate sources in compliance with the United Nations Resolutions and was not involved in funding conflict. Based on personal knowledge and/or written guarantees the seller assures that these diamonds provided by the supplier are conflict free."
Joe Escobar Diamonds believes in reducing our environmental impact. In order to further this goal we source all of our platinum, gold, and other metals from manufacturers who share our vision. We work hard to insure that all of our metals are sourced from suppliers which are committed to the non-exploitation of the minors and their communities, and the restoration of the ecosystem where the mining takes place to at least the levels before the mining took place. We also use recycled gold and platinum whenever possible.